Privacy Policy

EcoSanitex Privacy Policy

At EcoSanitex, we are committed to protecting the privacy and security of our customers, suppliers, and employees. This Privacy Policy outlines how we collect, use, store, and share personal data across all our operations, including transactions conducted on our website, in our stores, and through wholesale or retail interactions.

1. Data Controller

EcoSanitex operates as the Data Controller for the personal data collected and processed during the course of our business. For any questions or concerns regarding data protection, you can contact us at:

Email: ei.xetinasoceobfsctd-6ed149@ycavirp
Phone: 0818 000 117
Address: EcoSanitex, Service Station, Unit 9 Newry Road, Dundalk, Co. Louth A91 Y68X, Republic of Ireland

2. Data We Collect

We collect the following categories of personal data, depending on the nature of your interaction with us:

2.1 Customer Data:

• Identification Information: Name, company name (if applicable), and customer account ID.
• Contact Information: Address, phone number, and email address.
• Payment Information: Credit/debit card details or bank account information (processed securely through third-party payment providers).
• Purchase History: Details of transactions, products purchased, and order preferences.

2.2 Supplier and Partner Data:

• Business Information: Contact name, company details, tax identification number, and banking details for payments.
• Contractual Information: Details related to agreements, invoices, and services provided.

2.3 Website Visitors:

• Technical Information: IP address, browser type, operating system, and other data collected through cookies.
• Behavioral Data: Pages visited, time spent on the website, and interaction with content.

2.4 Employee Data:

• Employment Information: Name, address, contact details, tax identification number, payroll information, and emergency contacts.
• Performance Information: Details related to work history, training, and appraisals.

3. How We Use Your Data

3.1 To Fulfill Orders and Provide Services:

• Process and deliver orders placed online, in-store, or through wholesale agreements.
• Manage customer accounts, including billing and payment processing.
• Provide customer support and handle inquiries or complaints.

3.2 For Marketing and Communications:

• Send promotional emails or offers to retail and wholesale customers (with consent).
• Notify customers about new products, services, or updates.
• Conduct surveys or request feedback to improve our services.

3.3 For Operational Purposes:

• Manage supplier relationships and ensure timely delivery of goods and services.
• Conduct audits, comply with legal obligations, and ensure operational efficiency.

3.4 For Security and Fraud Prevention:

• Protect against unauthorized access or misuse of our website, stores, or systems.
• Monitor transactions for fraudulent activity and ensure data security.

4. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

• Contractual Obligations: To fulfill our obligations under sales agreements or contracts.
• Legitimate Interests: For operational efficiency, fraud prevention, and improving customer experiences.
• Legal Compliance: To meet obligations under Irish and EU regulations.
• Consent: For marketing communications or other non-essential processing activities.

5. Data Sharing and Disclosure

We may share personal data with the following parties:

5.1 Service Providers:

• Third-party logistics companies for order fulfillment and delivery.
• Payment processors for secure transactions.
• IT service providers for system maintenance and website management.

5.2 Regulatory Authorities:

• To comply with legal obligations, such as tax reporting or regulatory audits.

5.3 Business Partners:

• Wholesale partners or suppliers as necessary to fulfill orders or contracts.

5.4 Affiliates and Subsidiaries:

• If applicable, data may be shared within the EcoSanitex group for internal operations or reporting purposes.

EcoSanitex does not sell personal data to third parties.

6. Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy.
• Comply with legal, accounting, or reporting obligations.

Retention periods may vary based on the type of data. For example:

• Customer Orders: Retained for 7 years to comply with tax and audit requirements.
• Supplier Records: Retained for the duration of the business relationship and any additional statutory period.
• Employee Records: Retained for the duration of employment and for an additional statutory period.
• Marketing Preferences: Retained until consent is withdrawn.

7. Data Security

We implement strict technical and organizational measures to protect personal data, including:

• Secure servers and encrypted storage.
• Access controls to limit data access to authorized personnel only.
• Regular security audits and monitoring for potential vulnerabilities.
• Staff training to ensure data handling practices comply with GDPR and other regulations.

8. Cookies and Website Tracking

EcoSanitex uses cookies to enhance the browsing experience on our website. Cookies may collect:

• Session data to remember user preferences.
• Analytics data to improve website performance.

You can manage your cookie preferences through your browser settings. A full breakdown of the cookies we use is available on our Cookie Policy page.

9. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request access to the personal data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Erasure: Request deletion of personal data where applicable.
• Restriction: Request limitations on how we process your data.
• Portability: Request transfer of your data to another organization.
• Objection: Object to data processing based on legitimate interests.
• Withdraw Consent: Withdraw consent for processing activities based on your consent.

To exercise these rights, please contact us at ei.xetinasoceobfsctd-522cfd@ycavirp.

10. Children’s Privacy

EcoSanitex does not knowingly collect personal data from children under the age of 16. If we become aware that such data has been collected without parental consent, we will take steps to delete it.

11. Updates to This Policy

EcoSanitex reserves the right to update this Privacy Policy as necessary. Changes will be communicated via email, through notices on our website, or via in-store signage.

12. Contact Information

For questions or concerns about this Privacy Policy, you can contact us at:

Email: ei.xetinasoceobfsctd-4820dd@ycavirp
Phone: 0818 000 117
Address: EcoSanitex, Service Station, Unit 9 Newry Road, Dundalk, Co. Louth A91 Y68X, Republic of Ireland

EcoSanitex – Committed to Protecting Your Privacy and Data Security